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WE’RE IN THIS TOGETHER

Recent events and the adaptations we’ve all made surrounding COVID-19 have been unlike anything we have ever experienced. As we all continue to navigate these unfamiliar waters, waiting for life to return to normal, INOVA wants you to know that we will continue to be here for you in every way we can. We remain focused on keeping employees and members safe and healthy - personally, professionally and financially.

Our mission is to improve our members’ financial well-being. For nearly 80 years, our goal has been to ensure our members have access to reliable and secure banking services to accomplish their goals. We have been successful in supporting that in the past, and most recently throughout this pandemic, and we appreciate your loyalty, and your trust in us during both prosperous and challenging times.

As a reminder, your money is Federally Insured by the NCUA. It is safe with INOVA, and available to you during business hours through our drive-thru’s and through our ATMs 24 hours a day – 7 days a week. Click HERE for details about NCUA Share Insurance Fund.

Here are some ways we have been reaching out to our members and helping them through this difficult time, and how you can get in touch with us if you need assistance as well.

SAFETY FIRST SERVICE

To ensure the health of our members and employees, INOVA branches with drive-up windows have remained open. In-person visits are available as needed, and we are taking the necessary precautions to support safe social distancing and lessen the risk of spreading illness during in-person meetings. The use of PPE, frequent hand washing and regular and thorough disinfecting of surfaces have also become common practices.

SAFE BANKING ALTERNATIVES

INOVA continues to offer safe and convenient alternatives to branch visits for members to take care of their finances, from online and mobile banking, ATMs for deposits and withdrawals, Tellerphone, shared branching and more. We encourage you to continue using these safe and convenient tools as we transition back to normal operations, and after.

KEEPING IN TOUCH

We have had less in-person contact with our members during the pandemic, but the INOVA team has been busy sending regular communications via mail, email, social media, text, and making phone calls to ensure members know how they can continue to manage their finances and get the help they need with their loans and accounts.

 

RELIEF MEASURES

INOVA continues to provide personal and business loans to members, mortgage deferment assistance, skip-a-payment and other financial relief measures intended to support members impacted by the coronavirus outbreak. Below are ways you can reach out to INOVA if you have any loan related needs.

IF YOUR BUSINESS HAS BEEN AFFECTED BY THE COVID-19 CRISIS, CLICK HERE FOR DETAILS ABOUT PAYMENT ASSISTANCE.

    If you have a loan with INOVA and need assistance please contact us at (800) 826-5465 Ext. 7211 or use the email options below: 

MORTGAGE LOAN ASSISTANCE: [email protected]
       OTHER LOAN ASSISTANCE:        [email protected]
  • FORBEARANCE
    This is a written agreement defining whether the Borrower may make either a reduced or no monthly payments for a specified time.
  • SKIP-A-PAY
    This is an option that allows you to skip your loan payment on auto loans and personal loans. 
  • REPAYMENT PLAN
    This allows a borrower to bring their mortgage current over a short period of time by paying a little more than the original monthly payment. 
 
  • MODIFICATION
    This is an option with up to a 20% payment reduction that permanently changes one or more of the original terms of the borrower’s mortgage such as payment, interest rate, and mortgage term. 
 

INDIANA MORTGAGES ONLY

Indiana Housing and Community Development Authority’s (IHCDA) Hardest Hit Fund (HHF) will provide Monthly Assistance once again to homeowners who have lost their job, at no fault of their own, on or after January 1, 2020. Eligible homeowners may receive up to six (6) months of monthly assistance, along with a full reinstatement.

The mortgage payment assistance program can provide up to $30,000 to eligible Indiana homeowners struggling to pay their mortgage. Homeowners may be eligible for mortgage payment assistance if they:

  • Are an Indiana homeowner.
  • Own only one mortgaged home, and currently reside in that home.
  • Are unable to make their monthly mortgage payment and/or past-due mortgage payments because of an involuntary employment-related financial hardship such as a recent job layoff.
  • Do not qualify for a forbearance with their lender.   Prior to applying for HHF monthly assistance, the homeowner must provide proof that they were denied a forbearance or the lender is not offering a forbearance. 
  • Meet additional eligibility requirements based on income and MUST have a documented hardship

To apply please visit www.877gethope.com or 1-877-GET-HOPE (1-877-438-4673)

 

MONEY TRANSFERS: 

  • TRANSFERNOW
    This FREE service lets you transfer funds between your accounts at INOVA and other financial institutions. 
  • WIRE TRANSFERS
    Move money to and from your accounts with INOVA within the U.S or internationally. Request through Online Banking or call (800) 826-5465. 

What You Need To Know
Regarding Stimulus Payments

 

On Friday, April 10, the Internal Revenue Service issued 75 million economic impact payments (EPI) by direct deposit to qualified Americans with the funds to be available in accounts on April 15. Additional electronic payments will be released throughout April. These payments are based on 2018 and 2019 tax filings. Individuals who did not file for electronic returns for 2018 or 2019 filings will not receive direct deposit payments via ACH. Instead, these qualified individuals will receive payment by check in the mail in the coming weeks.

Stimulus Check Basics:

  • For some qualified individuals, EIPs will be available in accounts on April 15, based partly on whether you filed for electronic returns in 2018 or 2019 tax return filings.
  • If the IRS does not have a qualified individual’s ACH information, they will receive the payment via check in the mail, which will be sent in the coming weeks.
  • Those who’ve not filed 2018-19 taxes can use the IRS portal to designate a direct deposit account here: https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here. See information below about correctly identifying your INOVA account to prevent delays.
  • More information can be found on the IRS’s website at: http://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know


Preventing delays in receiving your stimulus:

Please use the information below to correctly identify your account and prevent any delays in the process.

  •  INOVA's Routing Number is: 271290681
  •  Use your checking or savings account - your account numbers can be found on the first page of your monthly statement. Please do NOT use your member number.
  •  If you are enrolled in e-Statements, login to your online banking account at www.inovafederal.org > Online Banking > Login > Accounts tab > Statements > click the link to retrieve your e-Statement > Account Summary

If you need assistance, please contact a Member Service Specialist at (800) 826-5465.

REMOTE ACCOUNT ACCESS:

  • Call a Member Service Specialist at (800) 826-5465 - Monday through Thursday, 9:00am – 5:00pm; Friday, 9:00am - 5:30pm; and Saturday, 9:00am – 12:00pm EST.
  • Your INOVA debit and credit cards provide fast and easy purchasing power and are safer and cleaner than using cash.
  • Use INOVA’s digital tools and resources, such as online banking and mobile banking for 24/7 self-service banking and account access.*
  • 30,000 + Free ATM’s and 5,000+ Shared Branches via the Nationwide network with CO-OP
  • Our Mobile Banking app offers - CLICK - our remote deposit option, so you can easily deposit checks right from your smartphone.
 

*Please note: If you have not enrolled in online banking or mobile banking, it only takes a few minutes. Enroll now in online banking. For your mobile phone, click here to download the mobile app, or search “INOVA Federal Credit Union” in your app marketplace. (Remember, you must be enrolled in INOVA’s online banking to enroll and sign in to the mobile app.)

STEPS TO STAY HEALTHY

The best way to prevent illness is to avoid being exposed to this virus.

Continuing to practice Social Distancing and complying with orders by our public officials will help us all safely transition through the phases of restoring normalcy. As a reminder, the virus is thought to spread mainly from person-to-person between people who are in close contact with one another (within about 6 feet), through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

For full details and additional steps to help protect yourself and others visit the CDC’s official website.

OUR COMMITMENT TO YOU

Our commitment to being our members’ most trusted financial resource remains core to our mission of improving our members’ financial wellbeing. To ensure we continue to serve you and our communities in the best possible way, we will provide updates on our website at www.inovafederal.org and on social media.

From the INOVA Federal Staff and Board of Directors:

THANK YOU FOR BEING A MEMBER – WE WILL GET THROUGH THIS TOGETHER!