Lost or Stolen Cards
• During business hours - 9:00 am and 5:00 pm (EST) call 800-826-5465 to report your card lost or stolen.
• After business hours or on weekends, call 866-438-4694 to report your card lost or stolen.
• Request a new card by logging into your online banking and clicking on the Account Services tab, then Requests. Please expect 7-10 business days to receive your new card.
Dispute & Fraud Forms
To help determine the difference between “dispute” and “fraud” please click here.
File a Dispute File a Fraud Report
A great way to monitor your account and protect yourself from fraud! INOVA Alerts is powered by Visa®, and it’s easy to sign up. Simply click the link below and choose the type of alerts you’d like to receive and the transaction amounts that will trigger an alert. Once set up we’ll send you an alert when a transaction occurs on your INOVA Visa debit or credit account.