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Question, comment, or compliment? Reach out to us using one of the numbers below or fill out our online form.

Phone & Fax:

Member Services
(800) 826-5465

Tellerphone - 
our FREE Audio Response System 
(800) 444-6654

INOVA Insurance
(855) 811-5327

Fax Number
(574) 293-6119

Lost or Stolen Cards (During Business Hours 9 am - 5 pm EST)
(800) 826-5465

Lost or Stolen Cards (After Hours)
(866) 438-4694

Visa® Fraud Prevention
(866) 221-4953

All Card Activation
(866) 438-4694

Visa Platinum
Rewards Redemption
(800) 826-5465 ext 8400

Text Messaging - (800) 826-5465

Text us at (800) 826-5465 for questions about your account. Text messaging is a fast and easy way to communicate with us!

Tip: Add (800) 826-5465 as INOVA to your contact list.


Marketing Department 
[email protected]

Commercial Lending
[email protected]

Human Resources 
[email protected]

Mortgage Department 
[email protected]


Supervisory Committee 
[email protected]


Chief Executive Officer [email protected]

Collections Department 
[email protected]


Suggestions or Problems? 
[email protected]

Fraud Department 
[email protected]


For concerns you would prefer not be addressed by branch staff, please mail them directly to the INOVA Federal Supervisory Committee at P.O. Box 1432, Elkhart, IN 46515.