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It is critical that you report the loss or theft of your debit or credit card to INOVA as quickly as possible.

  • During business hours - 9:00 am and 5:00 pm (EST) call 800-826-5465 to report your card lost or stolen.   
  • After business hours or on weekends, call 866-438-4694 to report your card lost or stolen.

You can request a new card by logging into your online banking and clicking on the Services tab.  It generally takes 7-10 business days for you to receive your new card.

Contact us with further questions using our online form.